This Privacy Policy explains how Cleaners SW15 collects, uses, stores and protects personal data relating to our customers and prospective customers located in our service area. It also explains your rights under the UK General Data Protection Regulation and the Data Protection Act, and how you can exercise those rights.
This Privacy Policy applies to all Cleaners SW15 customers and individuals who enquire about or use our cleaning services in our operating area, regardless of the communication channel used.
For the purposes of data protection law, Cleaners SW15 is the data controller in respect of the personal data we collect and process about you in connection with our services. This means we determine the purposes and means of processing your personal data.
We collect and process different types of personal data depending on how you interact with us and which services you use. This may include the following categories of information.
Identity and contact details, such as your name, title, and correspondence details necessary to provide services and respond to enquiries. Service and property information, such as the address where cleaning is to be carried out, property type, access instructions, parking information, and any preferences or notes about the service you request. Booking and communication records, including details of enquiries, bookings, cancellations, complaints, feedback and any other communications between you and Cleaners SW15. Billing and payment information, such as details required to issue invoices or payment confirmations. We do not store full card details where payments are processed through third party payment processors. Usage data, such as how and when you use our services, for example service dates, duration and frequency. Technical data may be collected when you visit our websites or online booking tools, such as IP address, browser type and device information, to support site security and performance.
We do not intentionally collect special category personal data such as health information or details of criminal convictions. If you choose to share such information with us, we will treat it with additional care and only process it where strictly necessary and lawful.
We may collect your personal data in several ways. Directly from you when you contact us by phone, online form, or other methods to request a quote, make a booking, or communicate with us. Through the provision of services when our cleaners attend your property and record information necessary to complete the service and manage appointments. From third party partners who help us provide services, for example online booking platforms or payment service providers, where you have chosen to use those services in connection with Cleaners SW15.
We only process your personal data where we have a valid legal basis under data protection law. The specific lawful bases we rely on are as follows.
Performance of a contract, where processing is necessary to provide our cleaning services, take steps at your request before entering into a contract, manage your bookings, and handle payments. Legitimate interests, where processing is necessary for our legitimate business interests and does not override your fundamental rights and freedoms, such as improving our services, managing our business operations, preventing fraud, and communicating with you about similar services you have already purchased. Legal obligation, where processing is necessary for compliance with legal and regulatory requirements, for example tax, accounting and record-keeping obligations. Consent, where we rely on your explicit permission, for example where you choose to receive certain types of marketing communications from us. Where consent is used, you may withdraw it at any time.
We use the personal data we collect for the following purposes. To provide, manage and fulfil cleaning services you have requested, including arranging appointments and access to your property. To respond to your enquiries, provide customer support and handle complaints or feedback. To issue invoices, process payments and maintain accurate financial records. To maintain and improve the quality, safety and reliability of our services and customer experience. To send you service related communications, such as booking confirmations, reminders, updates about appointments, and important notices about your services. To conduct internal reporting and business planning, such as analysing service usage and performance. To comply with legal obligations and cooperate with lawful requests from regulatory authorities.
We may share your personal data with selected third parties, but only where this is necessary and lawful. Categories of recipients may include the following.
Cleaning personnel and operational staff who need access to your booking and property information in order to deliver the services. Payment service providers who process payments on our behalf. They may receive limited billing and transaction information necessary to complete your payment. IT and system providers who supply hosting, booking, communication and data storage solutions that support the running of our business. Professional advisers, including accountants or legal professionals, where required for legitimate business purposes and legal compliance. Regulatory bodies or law enforcement agencies where we are legally required to share personal data or where it is necessary for the protection of our rights or the rights of others.
When we use external service providers as data processors, we ensure that appropriate data processing agreements are in place. These agreements require processors to handle your personal data securely, only in accordance with our instructions, and in compliance with applicable data protection laws.
If any of our service providers or systems are located outside the United Kingdom or the European Economic Area, we will take steps to ensure that your personal data is protected with appropriate safeguards. These may include using countries with adequacy regulations, entering into standard contractual clauses or equivalent legal mechanisms to protect your information.
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting or reporting requirements.
In general, we keep customer and booking records for a period necessary to manage ongoing services and for a reasonable time afterward in case of queries, disputes or legal claims. Financial and transaction data is usually retained for the period required by tax and accounting law. Where we rely on consent for marketing communications, we will retain your contact details for marketing purposes until you withdraw your consent or object to such processing.
When personal data is no longer required, we will securely delete or anonymise it in accordance with our data retention and deletion procedures.
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. These measures may include access controls, staff training, secure storage solutions and regular review of our security practices.
While we take reasonable steps to protect your data, no system can be guaranteed to be completely secure. You should also take care to keep any communication or account information you use with us safe and confidential.
Under data protection law, you have a number of rights in relation to your personal data. These include the following.
The right of access, which allows you to request confirmation that we process your personal data and to obtain a copy of that data, along with certain information about how it is used. The right to rectification, which allows you to request correction of inaccurate or incomplete personal data we hold about you. The right to erasure, in certain circumstances, allowing you to request deletion of your personal data where it is no longer needed or where you have withdrawn consent or successfully objected to processing. The right to restrict processing, in certain situations, for example while we verify the accuracy of data or consider an objection you have raised. The right to object to processing conducted on the basis of our legitimate interests or for direct marketing. The right to data portability, which allows you to request certain personal data in a structured, commonly used and machine readable format and to have it transmitted to another controller where technically feasible and lawful.
You can exercise these rights by contacting Cleaners SW15 and providing sufficient information for us to identify you and your request. We may need to request additional information to verify your identity before acting on your request.
If you have concerns about how we handle your personal data, you are encouraged to contact Cleaners SW15 in the first instance so we can try to resolve the issue. You also have the right to lodge a complaint with the relevant supervisory authority for data protection in the United Kingdom.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or services. Any updated version will take effect from the date it is published. We recommend that you review this Privacy Policy periodically to stay informed about how we process your personal data.
By continuing to use Cleaners SW15 services after any changes come into effect, you acknowledge the updated terms of this Privacy Policy.
There is only one cleaners SW15 company to call when you need top expert hep at low-cost prices!
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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