These Terms and Conditions set out the basis on which Cleaners SW15 provides professional cleaning services to residential and commercial customers. By booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
In these Terms and Conditions, the following expressions shall have the meanings set out below:
Customer means any individual, business, or organisation requesting or receiving cleaning services from Cleaners SW15.
Company means Cleaners SW15 and any authorised employees, contractors, or representatives engaged to provide cleaning services.
Services means any cleaning services provided by the Company, including but not limited to regular domestic cleaning, end of tenancy cleaning, deep cleaning, office cleaning, and one-off cleaning visits.
Premises means the property or location where the Services are to be carried out.
Booking means a confirmed appointment for the provision of Services by the Company to the Customer at a specified time and date.
The Company will provide cleaning Services as agreed at the time of booking. The scope of work may be based on a standard checklist or tailored requirements discussed and agreed with the Customer.
The Company reserves the right to decline any work that is unsafe, unreasonable, or outside the usual remit of professional cleaning services, including but not limited to specialised hazardous cleaning, heavy building works, or tasks requiring specialist licences.
The duration of each visit and the specific tasks to be carried out may vary depending on the size and condition of the Premises and the level of service requested.
Bookings may be made in advance through the Companys designated booking channels. By making a Booking, the Customer confirms that they are at least 18 years old and legally capable of entering into a binding contract.
The Customer must provide accurate information regarding the Premises, including property type, approximate size, number of rooms, and any special requirements or access instructions.
All Bookings are subject to availability. The Company will confirm the Booking date and time and may provide an estimated duration for the cleaning visit. Any estimates provided are for guidance only and do not constitute a guarantee of exact completion time.
The Company may refuse or cancel a Booking where the Customer has previously breached these Terms and Conditions or where provision of the Services is not reasonably practical.
The Customer must ensure that the Premises are accessible at the agreed time and that any necessary arrangements for keys, access codes, parking, and building entry are in place.
The Customer must provide a safe working environment for the cleaners, including adequate lighting, ventilation, and access to running water and electricity where required.
The Customer is responsible for securing and removing any valuables, cash, or sensitive documents from areas where Services are to be carried out. The Company will not be liable for any pre-existing damage, wear and tear, or deterioration of property or belongings.
The Customer should inform the Company in advance of any specific requirements, fragile items, surfaces requiring special care, or areas that should not be cleaned.
Prices for Services are based on the information supplied by the Customer at the time of booking and may take into account the size and condition of the Premises, the type of service requested, and the frequency of visits.
The Company may provide an estimate of the total cost before the Booking is confirmed. Estimates are based on typical conditions and may be adjusted if the actual work required is significantly different from that described by the Customer.
Any additional work requested by the Customer on the day of service which falls outside the original scope may be subject to additional charges, agreed where possible before the extra work begins.
Unless otherwise agreed in writing, payment for Services is due on or before the day of the Booking. The Company may require payment in advance or secure card details to confirm the Booking.
The Company accepts common methods of payment as communicated during the booking process. Cash equivalents or other arrangements may be accepted at the Companys discretion.
For regular or commercial accounts, the Company may issue invoices for Services rendered. Each invoice will specify the services provided, the date, and the amount due. Payment terms will be stated on the invoice and are typically due upon receipt or within a specified period.
Where payment is not received by the due date, the Company reserves the right to suspend or cancel future services and may charge interest or late payment fees in accordance with applicable law.
The Customer may cancel or reschedule a Booking by providing notice within the minimum cancellation period specified at the time of booking. If adequate notice is not given, the Company may charge a cancellation fee up to the full value of the scheduled service.
The Customer is responsible for ensuring any cancellation or rescheduling request is clearly communicated through the designated channels and received by the Company.
The Company reserves the right to cancel or reschedule a Booking in circumstances beyond its control, including but not limited to staff illness, severe weather, transport disruption, safety concerns, or equipment failure. In such cases, the Company will use reasonable efforts to offer an alternative appointment.
No-shows, where the cleaners are unable to gain access to the Premises or are turned away at the time of the Booking, may be treated as a late cancellation and charged accordingly.
Where the Customer provides keys or access codes, it is the Customers responsibility to ensure that these are in good working order and clearly labelled. The Company will take reasonable care to secure keys while in its possession.
Keys may be returned to the Customer on request, or at the end of a regular service arrangement. If a key is lost due to the Companys negligence, liability will be limited to the reasonable cost of a standard key replacement and not to the cost of replacing locks or security systems, unless otherwise mandated by law.
The Company is committed to providing services in a safe, lawful, and professional manner. Cleaners will follow reasonable health and safety procedures appropriate to the tasks and products used.
Cleaners must not be asked to undertake any activity that may compromise their health, safety, or dignity, including climbing unsafe ladders, moving very heavy furniture, or being left with unsupervised children or vulnerable persons where this is not appropriate.
The Customer must refrain from any abusive, discriminatory, or threatening behaviour towards any member of staff. The Company may terminate the service immediately and without refund if such behaviour occurs.
The Company may provide its own cleaning products and equipment, or may at times use products and equipment supplied by the Customer, subject to prior agreement.
If the Customer requests the use of specific products or equipment, the Customer is responsible for ensuring those products are safe, suitable for the intended surfaces, and compliant with relevant regulations. The Company accepts no liability for damage or adverse effects caused by products provided or specified by the Customer.
Where the Company supplies products, reasonable care is taken to use suitable cleaning agents and methods. However, no guarantee can be given that every stain, mark, or build-up will be completely removed.
The Company adheres to applicable waste and environmental regulations relating to the disposal of general cleaning waste. Ordinary household waste generated as part of the cleaning process will typically be placed in the Customers existing bins and waste containers at the Premises.
The Company does not normally remove large quantities of household waste, building rubble, hazardous materials, or controlled waste from the Premises. Where such waste is present, the Customer is responsible for arranging appropriate licensed disposal.
The Customer must disclose any known hazards, including sharps, chemical residues, or biological contaminants, before the start of the service. The Company may decline to handle or dispose of such materials and may terminate the service where working conditions present an unacceptable risk.
The Company aims, where reasonable, to use products and methods that minimise environmental impact, subject to practicality and the nature of the service requested.
The Company will take reasonable care when providing the Services. In the event of accidental damage or breakage caused by the Companys staff, the Customer must notify the Company in writing as soon as reasonably possible and in any event within 48 hours of the service.
The Customer must provide evidence of the damage, including photographs and, where requested, proof of value or receipts. The Company may arrange an inspection, repair, or replacement at its discretion, subject to these Terms and any applicable insurance cover.
The Company will not be liable for:
Normal wear and tear, deterioration, or pre-existing damage.
Damage to items that are inherently fragile, poorly fixed, or not fit for purpose.
Damage caused by defective materials, faulty construction, or lack of suitable maintenance.
Damage or loss resulting from failure by the Customer to follow the Companys advice or instructions.
The Company holds appropriate insurance cover for its operations as required by law. Details may be made available to the Customer upon reasonable request.
Nothing in these Terms and Conditions shall limit or exclude the Companys liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited or excluded under applicable law.
Subject to the foregoing, the Companys total aggregate liability to the Customer arising out of or in connection with the provision of Services, whether in contract, tort, or otherwise, shall be limited to the total amount paid by the Customer for the specific service giving rise to the claim.
The Company shall not be liable for any loss of profit, loss of business, loss of revenue, loss of anticipated savings, or any indirect or consequential loss arising from or in connection with the Services.
If the Customer is dissatisfied with any aspect of the Services, they must notify the Company as soon as reasonably practicable and in any event within 48 hours of completion of the service.
The Customer should provide clear details of the issue, including the date of service and the areas of concern. The Company may offer to rectify the issue by arranging a re-clean of the affected areas, subject to reasonable investigation and verification.
Complaints raised more than 48 hours after the service may be more difficult to assess and may not qualify for remedial action, depending on the circumstances.
Either party may terminate a regular or ongoing service arrangement by giving reasonable notice in writing, in accordance with any notice period agreed at the outset of the service.
The Company may terminate the service without notice where the Customer is in serious or repeated breach of these Terms and Conditions, including non-payment, abusive behaviour, unsafe conditions, or misuse of the service.
On termination, any outstanding charges up to the date of termination will remain payable by the Customer.
The Company may collect and process personal information about the Customer for the purposes of managing bookings, providing Services, handling payments, and responding to enquiries or complaints.
The Company will take reasonable steps to keep Customer information secure and to use it only for legitimate business purposes, in accordance with applicable data protection laws.
The Customer has the right to request details of any personal information held about them and to request correction of inaccuracies, subject to verification and legal limitations.
The Company reserves the right to amend or update these Terms and Conditions from time to time. Any changes will take effect on publication or on written notification to the Customer and will apply to all new Bookings and, where appropriate, to ongoing Services after reasonable notice.
If the Customer continues to use the Services after such changes take effect, they will be deemed to have accepted the updated Terms and Conditions.
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or with the Services, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of Services.
If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed deleted and the remaining provisions shall continue in full force and effect.
No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.
These Terms and Conditions constitute the entire agreement between the Company and the Customer in relation to the provision of Services and supersede any prior discussions, correspondence, or understandings.
There is only one cleaners SW15 company to call when you need top expert hep at low-cost prices!
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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